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Last updated: 24th April 2026 13:20pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

(Click on one of the options below to expand the drop down)

 

Mobile app

• Our app is working as expected
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running

 

Live chat

• Our live chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours

 

Online forms

• Our credit card online forms are working as expected
• Requests are processed within 2 working days

 

Contact centre

• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague

 

Payments

• All payment are being processed as normal
• You can check the timescales for each payment method here

 

Applications

• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch

 

Card delivery

• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here

 

Balance transfers and money transfers

• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed

 
Comments (10)
  • Yes
    Mon, 05 May 2025 15:08:24 GMT
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  • Yes
    Mon, 05 May 2025 15:08:25 GMT
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  • Yes
    Mon, 05 May 2025 15:08:25 GMT
    @RlgD
  • ubaTaeCJ
    Mon, 05 May 2025 15:14:45 GMT
    1
  • No
    Thu, 31 Jul 2025 18:34:37 GMT
    The mobile credit card app has not been available all day, it’s been glitchy since the newest update, now fully unavailable. The service checker says it is?
  • No
    Fri, 01 Aug 2025 09:08:04 GMT
    The app is not working, so called the help desk, 22 mins to reply. To then be told there was an issue with iOS updates. Should be on your status report.
  • No
    Sat, 08 Nov 2025 11:50:19 GMT
    No infornation about your website is available on this page to know if it is down for maintenance. I can't login to the savings page today.
  • No
    Tue, 18 Nov 2025 19:26:14 GMT
    Please answer my question. When I last got somewhere, you asked me to provide proof of my identy and transfered me to another app. It didnt work
  • No
    Thu, 27 Nov 2025 13:21:28 GMT
    Doing all the right things,ie, entering all details including password etc but can't get into my account details
  • No
    Mon, 01 Dec 2025 11:17:17 GMT
    STOP TELLING ME EVERYTHING IS WORKING NORMALLY AND HELP ME, YOUR APP IS DOWN IT SAYS ITS NOT WORKING ON THE APP!!!!!! I CANT GET PAYMENTS VERIFIED!!!!!!!!
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