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Last updated: 09th February 2026 12:00pm

Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services. 

Important information

We’re sorry, if you are using version 3.2.14 of the app from Google Play Store then signing in with biometrics is currently unavailable on some Samsung devices running Android OS version 8 and 9.

You can sign into the app securely with your 6-digit passcode instead. If you can’t remember your passcode, you can reset it by entering your password.

If you have forgotten your password, that’s okay. You’ll be able to reset it by confirming a few details. You’ll need your card handy for this.


(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Credit card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Sat, 06 Dec 2025 12:31:37 GMT
    All very vague and too general. What I need is to get the app working - which it was, before I received my statement ready email - not much help.
  • No
    Tue, 09 Dec 2025 15:29:11 GMT
    unable to access savings - error message service not available after entering customer id screen. Its been happening for weeks and occurs on other browsers!!
  • No
    Tue, 16 Dec 2025 15:10:59 GMT
    No mention of online app. Currently reporting service unavailabe(for 2 days) when trying to log in. No information anywhere on why....
  • No
    Sat, 27 Dec 2025 11:06:56 GMT
    Your app doesn't load credit card balances/transactions and this web page returns an error message if you try to look at the mobile app service status - Useless
  • No
    Sat, 10 Jan 2026 09:46:19 GMT
    your link to the guide to get the app up and running again is also down!
  • No
    Thu, 22 Jan 2026 23:09:42 GMT
    My app isn’t working and the messages above do not apply to me.
  • No
    Thu, 05 Feb 2026 13:40:32 GMT
    The app is not working. I downloaded the CC app and can’t get it open to register on it
  • No
    Mon, 09 Feb 2026 12:57:46 GMT
    Trying to set up Virgin Money Credit Card UK App. Keep getting Ah that didn't work. Rubbish service.
  • No
    Mon, 16 Feb 2026 19:13:35 GMT
    The app is failing to allow transactions. I have tried transactions in the last couple of weeks and the ‘something went wrong’ message is almost now expected.
  • No
    Tue, 17 Feb 2026 11:09:34 GMT
    Reconnecting with my Virgin Money banking app (updating iPhone).
    Enter customer no, then password, keep getting ‘We’re having a few problems’ ?????????
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