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Last updated: 24th April 2026 13:20pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

(Click on one of the options below to expand the drop down)

 

Mobile app

• Our app is working as expected
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running

 

Live chat

• Our live chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours

 

Online forms

• Our credit card online forms are working as expected
• Requests are processed within 2 working days

 

Contact centre

• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague

 

Payments

• All payment are being processed as normal
• You can check the timescales for each payment method here

 

Applications

• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch

 

Card delivery

• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here

 

Balance transfers and money transfers

• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed

 
Comments (10)
  • No
    Sat, 06 Dec 2025 12:31:37 GMT
    All very vague and too general. What I need is to get the app working - which it was, before I received my statement ready email - not much help.
  • No
    Tue, 09 Dec 2025 15:29:11 GMT
    unable to access savings - error message service not available after entering customer id screen. Its been happening for weeks and occurs on other browsers!!
  • No
    Tue, 16 Dec 2025 15:10:59 GMT
    No mention of online app. Currently reporting service unavailabe(for 2 days) when trying to log in. No information anywhere on why....
  • No
    Sat, 27 Dec 2025 11:06:56 GMT
    Your app doesn't load credit card balances/transactions and this web page returns an error message if you try to look at the mobile app service status - Useless
  • No
    Sat, 10 Jan 2026 09:46:19 GMT
    your link to the guide to get the app up and running again is also down!
  • No
    Thu, 22 Jan 2026 23:09:42 GMT
    My app isn’t working and the messages above do not apply to me.
  • No
    Thu, 05 Feb 2026 13:40:32 GMT
    The app is not working. I downloaded the CC app and can’t get it open to register on it
  • No
    Mon, 09 Feb 2026 12:57:46 GMT
    Trying to set up Virgin Money Credit Card UK App. Keep getting Ah that didn't work. Rubbish service.
  • No
    Mon, 16 Feb 2026 19:13:35 GMT
    The app is failing to allow transactions. I have tried transactions in the last couple of weeks and the ‘something went wrong’ message is almost now expected.
  • No
    Tue, 17 Feb 2026 11:09:34 GMT
    Reconnecting with my Virgin Money banking app (updating iPhone).
    Enter customer no, then password, keep getting ‘We’re having a few problems’ ?????????
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