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Last updated: 24th April 2026 13:20pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

(Click on one of the options below to expand the drop down)

 

Mobile app

• Our app is working as expected
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running

 

Live chat

• Our live chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours

 

Online forms

• Our credit card online forms are working as expected
• Requests are processed within 2 working days

 

Contact centre

• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague

 

Payments

• All payment are being processed as normal
• You can check the timescales for each payment method here

 

Applications

• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch

 

Card delivery

• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here

 

Balance transfers and money transfers

• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed

 
Comments (10)
  • No
    Wed, 08 Apr 2026 13:19:58 GMT
    Your app isn't working and clicking the link to the guide to get back up and running also generates an error. Not very helpful is it?
  • No
    Thu, 09 Apr 2026 14:31:45 GMT
    This does not appear to be a standard service status page and does not say a service is running or not, which is VERY unhelpful.
  • No
    Thu, 09 Apr 2026 17:03:24 GMT
    I think it’s terrible that you can only get hold of someone between 09:00 and 15:00 when most people are at work
  • No
    Mon, 20 Apr 2026 21:11:35 GMT
    None of the drop downs work so the app doesn’t work and nor does the page telling me it doesn’t work!!
  • No
    Tue, 21 Apr 2026 14:54:44 GMT
    This page shows no useful information on the current status of services.
  • No
    Wed, 22 Apr 2026 23:12:51 GMT
    Doesn't work on mobile
  • No
    Thu, 23 Apr 2026 01:18:15 GMT
    No info present in any of the drop downs from depts. No service status info at all on page. Page broken?
  • No
    Thu, 23 Apr 2026 14:04:40 GMT
    Clicked on a subject to expand and nothing happened
  • No
    Fri, 24 Apr 2026 11:16:37 GMT
    The app rarely works, it's incredibly frustrating. Other banks outperform you massively. I really hope you are working hard to improve and soon.

  • No
    Fri, 24 Apr 2026 13:18:02 GMT

    Close my account

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