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Last updated: 12th June 2026 14.30pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

Mobile app
We're performing essential maintenance to the Virgin Money Credit Card app from 10pm on Tuesday 16th June to 3.00am on Wednesday 17th June.

During this time, connectivity to the app will be unavailable. Please try again after the update is complete.

(Click on one of the options below to expand the drop down)
 

Mobile app

• Our app is working as expected
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running

 

Live chat

• Our live chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours

 

Online forms

• Our credit card online forms are working as expected
• Requests are processed within 2 working days

 

Contact centre

• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague

 

Payments

• All payment are being processed as normal
• For the timescales of each payment method, check out our guide

 

Applications

• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch

 

Card delivery

• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, check out our guide

 

Balance transfers and money transfers

• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed

 
Comments (10)
  • No
    Fri, 24 Apr 2026 13:53:27 GMT
    I’m trying to contact you when abroad. I have a credit due that has now disappeared from my account. I’ve contacted the vendor and they said it has gone through.
  • No
    Wed, 29 Apr 2026 11:36:47 GMT
    The Virgin Money Mobile Banking App isn't actually working.
  • No
    Wed, 29 Apr 2026 17:14:59 GMT
    Cannot sign in two days in a row on 08 log in page. Page says Sorry This Service Temporarily Unavailable. Help does not deal with this. No tel no or chat shown. ?
  • No
    Thu, 30 Apr 2026 15:16:56 GMT
    Wanted to know if authentication system is working. No numbers being received
  • No
    Sun, 03 May 2026 07:47:55 GMT
    Your app is not working but your service page says there is no issue
  • No
    Thu, 07 May 2026 21:46:21 GMT
    you are liars. Your biometric logon is broken and your app isn’t authenticating transactions.
    bloody broken!!!!
  • No
    Mon, 11 May 2026 11:53:06 GMT
    When will the savings internet service be back on line?
  • No
    Sat, 16 May 2026 07:48:47 GMT
    credit check not working
  • No
    Mon, 25 May 2026 19:51:38 GMT
    Last updated 14th of May?? It’s the 25th and the app is not working. Why direct customers to a page that isn’t updated?
  • No
    Tue, 26 May 2026 08:12:31 GMT
    I want to log on to my travel insurance and cant
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